Refund Policy

1. What You Are Buying

Cloud Combo's cloud manager is free to use. Transfers up to 5 GB per calendar month are also free. Above that allowance, you buy a transfer pass: a one-time payment that covers a single transfer up to the size shown on the pass.

Passes are not subscriptions. Nothing renews, nothing recurs, and there is no ongoing charge to cancel.

2. Who You Are Paying

Our payments are handled by Paddle.com, which acts as the merchant of record for every purchase. Paddle handles billing, tax and the refund itself. Your receipt and card statement will show Paddle rather than Cloud Combo.

3. 14-Day Right of Withdrawal

If you are a consumer in the EU or UK, you have 14 days from purchase to withdraw and receive a full refund, unless the service has been fully performed in that time with your consent.

In practice: an unused pass is fully refundable within 14 days, no reason required. Once a pass has been used to run a transfer to completion, the service has been performed — see the next section for when we still refund.

4. When We Refund a Used Pass

We refund in full, inside or outside the 14-day window, when the service did not do what you paid for:

• The transfer failed and could not be completed, for a reason on our side.
• Files arrived corrupted or incomplete and we could not repair them. Every transfer is checksum-verified, so this is something we can check rather than argue about.
• You were charged more than once for the same transfer, or charged for a pass you did not buy.

Some failures are repairable, and we would rather finish your transfer than refund it. When files fail, we retry them automatically, and where that is not enough we work through them by hand. If after that work we still cannot transfer every one of your files, we refund the pass in full.

A transfer that fails because a cloud provider revoked access, ran out of storage, or rate-limited your account is not a fault on our side. We will still help you finish the transfer, and we look at these case by case rather than refusing outright.

5. How to Request a Refund

Email contact@cloudcombo.app from the address on your Cloud Combo account. Include your Paddle order or receipt number if you have it — it makes this much faster.

You do not need to explain yourself for an unused pass inside 14 days. Ask, and we refund it.

6. How Long It Takes

We reply to refund requests within 2 business days. Once approved, Paddle issues the refund to your original payment method, and it typically appears within 5 to 10 business days depending on your bank or card issuer.

7. Your Files

A refund cancels the payment, not the transfer. Files already copied into your destination cloud stay there and remain yours — we do not reach into your accounts to remove them. Cloud Combo never stores your files; we only move them between the accounts you connect.

8. Contact

Questions about this policy, a charge, or a transfer:

Email: contact@cloudcombo.app

See also our Terms of Use and Privacy Policy.